1. INFORMATION TO THE USER

Zeena Jewelry, as Data Controller, informs you that, in accordance with the provisions of Regulation (EU) 2016/679, of April 27, (RGPD) and the L.O. 3/2018, of December 5, on data protection and guarantee of digital rights (LOPDGDD), we will treat your data as reflected in this Privacy Policy.

In this Privacy Policy we describe how we collect your personal data and why we collect it, what we do with it, who we share it with, how we protect it and your choices regarding the processing of your personal data.

This Policy applies to the processing of your personal data collected by the company for the provision of its services. If you accept the measures in this Policy, you agree to our processing of your personal data as defined in this Policy.

2. CONTACT

Name: Zeena Jewelry
Address: Lepant, 280 08013 Barcelona, Spain
Email: zeenajewelryshop@gmail.com

3. KEY PRINCIPLES

We have always been committed to providing our services with the highest level of quality, which includes treating your data securely and transparently. Our principles are:

Legality: We will only collect your Personal Data for specific, explicit and legitimate purposes.
Data Minimization: We limit the collection of personal data to what is strictly relevant and necessary for the purposes for which it was collected.
Limitation of Purpose: We will only collect your personal data for the stated purposes and only according to your wishes.
Accuracy: We will keep your personal data accurate and up to date.
Data Security: We apply appropriate technical and organizational measures proportionate to the risks to ensure that your data does not suffer damage, such as unauthorized disclosure or access, accidental or unlawful destruction or accidental loss or alteration and any other form of illicit treatment.
Access and Rectification: We have means for you to access or rectify your data when you consider it appropriate.
Retention: We retain your personal data lawfully and appropriately and only as long as it is necessary for the purposes for which it was collected.
International transfers: where your data is to be transferred outside the EU/EEA it will be adequately protected.
Third Parties: Access and transfer of personal data to third parties is carried out in accordance with applicable laws and regulations and with appropriate contractual guarantees.
Direct Marketing and cookies: We comply with applicable legislation regarding advertising and cookies.
4. COLLECTION AND PROCESSING OF YOUR PERSONAL DATA
The types of data that can be requested and processed are:

Identification data.
We also automatically collect data about your visit to our website as described in the cookie policy.

Whenever we request your Personal Data, we will clearly inform you what personal data we collect and for what purpose. In general, we collect and process your personal data for the purposes of:

Provide information, services, products, relevant information and news in the sector.
Sending communications.
5. LEGITIMACY

In accordance with the applicable data protection regulations, your personal data may be processed provided that:

You have given us your consent for the purposes of the treatment. Of course you can withdraw your consent at any time.
By legal requirement.
Because there is a legitimate interest that is not undermined by your privacy rights, such as the sending of commercial information either by subscribing to our newsletter or by being a client.
Because it is necessary for the provision of any of our services through a contractual relationship between you and us.
6. COMMUNICATION OF PERSONAL DATA

The data may be communicated to companies related to TU EMPRESA, S.L. for the provision of various services as Data Processors. The company will not make any transfer, except by legal obligation.

7. YOUR RIGHTS

In relation to the collection and processing of your personal data, you can contact us at any time to:

Access your personal data and any other information indicated in Article 15.1 of the RGPD.
Rectify your personal data that is inaccurate or incomplete in accordance with Article 16 of the GDPR.
Delete your personal data in accordance with Article 17 of the GDPR.
Limit the processing of your personal data in accordance with Article 18 of the GDPR.
Request the portability of your data in accordance with Article 20 of the GDPR.
Object to the processing of your personal data in accordance with article 21 of the GDPR.
If you have given your consent for a specific purpose, you have the right to withdraw the consent given at any time, without

LAW OF INFORMATION SOCIETY SERVICES (LSSI)

Zeena Jewelry., responsible for the website, hereinafter RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Information Services. Information Society and Electronic Commerce (LSSICE), as well as informing all users of the website regarding the conditions of use.

Any person who accesses this website assumes the role of user, committing to strict observance and compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

Zeena Jewelry. reserves the right to modify any type of information that may appear on the website, without any obligation to notify or inform users of said obligations, with publication on the website of Zeena Jewelry being understood as sufficient.

1. IDENTIFICATION DATA

Name: Zeena Jewelry
Address: Lepant, 280 08013 Barcelona, Spain
Email: zeenajewelryshop@gmail.com

2. OBJECT

Through the Website, we offer Users the possibility of accessing information about our services.

3. PRIVACY AND DATA PROCESSING

When it is necessary to provide personal data to access certain content or services, Users will guarantee its veracity, accuracy, authenticity and validity. The company will give said data the corresponding automated processing based on its nature or purpose, under the terms indicated in the Privacy Policy section.

4. INDUSTRIAL AND INTELLECTUAL PROPERTY

The User acknowledges and accepts that all content displayed in the Web Space and, in particular, designs, texts, images, logos, icons, buttons, software, trade names, brands, or any other signs susceptible to industrial use and/or commercial are subject to Intellectual Property rights and all brands, trade names or distinctive signs, all industrial and intellectual property rights, on the contents and/or any other elements inserted in the page, which are the exclusive property of the company and /or third parties, who have the exclusive right to use them in economic traffic. For all these reasons, the User undertakes not to reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify such content, holding the company harmless from any claim arising from non-compliance with such obligations. In no case does access to the Web Space imply any type of waiver, transmission, license or total or partial transfer of said rights, unless otherwise expressly established. These General Conditions of Use of the Web Space do not confer on Users any other right to use, HR, alteration, exploitation, reproduction, distribution or public communication of the Web Space and/or its Contents other than those expressly provided for here. Any other use or exploitation of any rights will be subject to the prior and express authorization specifically granted for this purpose by the company or the third party owner of the affected rights.

The contents, texts, photographs, designs, logos, images, computer programs, source codes and, in general, any intellectual creation existing in this Space, as well as the Space itself as a whole, as a multimedia artistic work, are protected as rights. copyright by intellectual property legislation. The company is the owner of the elements that make up the graphic design of the Web Space, the menus, navigation buttons, the HTML code, the texts, images, textures, graphics and any other content of the Web Space or, in any case, it has the corresponding authorization for the use of said elements. The content provided in the Web Space may not be reproduced in whole or in part, nor transmitted, nor recorded by any information retrieval system, in any form or by any means, unless prior authorization is obtained, by writing, of the aforementioned Entity.

Likewise, it is prohibited to delete, evade and/or manipulate the "copyright" as well as the technical protection devices, or any information mechanisms that the contents may contain. The User of this Web Space undertakes to respect the rights stated and to avoid any action that could harm them, reserving in all cases the company to exercise any legal means or actions that correspond to it in defense of its legitimate intellectual and industrial property rights.

5. OBLIGATIONS AND RESPONSIBILITIES OF THE WEBSITE USER

The User undertakes to:

Make appropriate and lawful use of the Web Space as well as the contents and services, in accordance with: (i) the legislation applicable at all times; (ii) the General Conditions of Use of the Web Space; (iii) generally accepted morality and good customs and (iv) public order.
Provide yourself with all the means and technical requirements necessary to access the Web Space.
Provide truthful information by completing the forms contained in the Web Space with your personal data and keeping them updated at all times so that they respond, at all times, to the real situation of the User. The User will be solely responsible for any false or inaccurate statements made and for any damage caused to the company or third parties due to the information provided.
Notwithstanding what is established in the previous section, the User must also refrain from:

Make unauthorized or fraudulent use of the Web Space and/or the contents for illicit purposes or effects, prohibited in these General Conditions of Use, harmful to the rights and interests of third parties, or that in any way may damage, disable, overload, deteriorate or prevent the normal use of the services or the documents, files and all types of content stored on any computer equipment.
Access or attempt to access resources or restricted areas of the Web Space, without meeting the conditions required for said access.
Cause damage to the physical or logical systems of the Web Space, its suppliers or third parties.
Introduce or spread computer viruses or any other physical or logical systems on the network that are likely to cause damage to the physical or logical systems of the company, suppliers or third parties.
Attempt to access, use and/or manipulate the data of the company, third-party providers and other Users.
Reproduce or copy, distribute, allow public access through any form of public communication, transform or modify the contents, unless you have the authorization of the owner of the corresponding rights or it is legally permitted.
Delete, hide or manipulate the notes on intellectual or industrial property rights and other data identifying the rights of the company or third parties incorporated into the content, as well as the technical protection devices or any information mechanisms that may be inserted in the content. .
Obtain and attempt to obtain the contents using means or procedures other than those that, depending on the case, have been made available for this purpose or have been expressly indicated on the web pages where the contents are found or, in general, from those that are commonly used on the Internet because they do not entail a risk of damage or disabling of the Web Space and/or the contents.
In particular, and by way of merely indicative and non-exhaustive purposes, the User undertakes not to transmit, disseminate or make available to third parties information, data, content, messages, graphics, drawings, sound and/or image files, photographs, recordings, software and, in general, any type of material that: • In any way is contrary to, disparages or violates fundamental rights and public freedoms recognized constitutionally, in International Treaties and in the rest of the current legislation. • Induces, incites or promotes actions that are criminal, denigratory, defamatory, violent or, in general, contrary to the law, morality, generally accepted good customs or public order.• Induces, incites or promotes discriminatory actions, attitudes or thoughts due to sex, race, religion, beliefs, age or condition. • Incorporate, make available or allow access to products, elements, messages and/or services that are criminal, violent, offensive, harmful, degrading or, in general, contrary to the law, to morality and generally accepted good customs or public order. Induces or may induce an unacceptable state of anxiety or fear.• Induces or incites involvement in practices that are dangerous, risky or harmful to health and mental balance.• It is protected by legislation on intellectual or industrial protection pertaining to to the company or to third parties without the intended use having been authorized. • Is contrary to honour, personal and family privacy or the person's own image. • Constitutes any type of advertising. • Includes any type of virus. or program that prevents the normal functioning of the Web Space.
If to access some of the services and/or content of the Web Space, you are provided with a password, you are obliged to use it diligently, keeping it secret at all times. Consequently, you will be responsible for its adequate custody and confidentiality, committing not to transfer it to third parties, temporarily or permanently, nor to allow access to the aforementioned services and/or content by outsiders. Likewise, you are obliged to notify the company of any event that may involve improper use of your password, such as, but not limited to, its theft, loss or unauthorized access, in order to proceed to its immediate cancellation. Consequently, until the above notification is made, the company will be exempt from any liability that may arise from the improper use of your password, and any illicit use of the contents and/or services of the Web Space by any illegitimate third party will be its responsibility. If you negligently or willfully fail to comply with any of the obligations established in these General Conditions of Use, you will be liable for all damages that may arise for the company from said failure.

6. RESPONSIBILITIES

Continuous access, nor the correct viewing, downloading or use of the elements and information contained on the website that may be prevented, difficult or interrupted by factors or circumstances that are beyond its control, are not guaranteed. It is not responsible for any decisions that may be made as a result of access to the content or information offered.

The service may be interrupted, or the relationship with the User may be immediately terminated, if it is detected that use of the Web Space, or any of the services offered therein, is contrary to these General Conditions of Use. No We are responsible for damages, losses, claims or expenses derived from the use of the Web Space.

You will only be responsible for eliminating, as soon as possible, the content that may cause such damage, provided that it is notified. In particular, we will not be responsible for any damages that may arise, among others, from:

Interferences, interruptions, failures, omissions, telephone breakdowns, delays, blockages or disconnections in the operation of the electronic system, caused by deficiencies, overloads and errors in telecommunications lines and networks, or by any other cause beyond the control of the company.
Illegitimate intrusions through the use of malicious programs of any type and through any means of communication, such as computer viruses or any others.
Improper or inappropriate abuse of the Web Space.
Security or navigation errors caused by a malfunction of the browser or by the use of non-updated versions of it. The administrator of the web space reserves the right to withdraw, totally or partially, any content or information present in the Web Space.
The company excludes any liability for damages of any kind that may be due to the misuse of the services freely available and used by Web Space Users. Likewise, you are exonerated from any responsibility for the content and information that may be received as a result of the data collection forms, which are only for the provision of consultation and doubt services. On the other hand, in the event of causing damages due to illicit or incorrect use of said services, the User may be claimed for the damages or losses caused.

You will hold the company harmless against any damages arising from claims, actions or demands of third parties as a result of your access or use of the Web Space. Likewise, you agree to indemnify against any damages arising from your use of “robots”, “spiders”, “crawlers” or similar tools used for the purpose of collecting or extracting data or any other action on your part that imposes an unreasonable burden on the operation of the Web Space.

7. HYPERLINKS

The User agrees not to reproduce in any way, not even through a hyperlink or hyperlink, the Web Space, as well as any of its contents, unless expressly authorized in writing by the person responsible for the file.

The Web Space may include links to other web spaces, managed by third parties, in order to facilitate the User's access to information from collaborating and/or sponsoring companies. In accordance with this, the company is not responsible for the content of said Web Spaces, nor is it in a position of guarantor or/or provider of the services and/or information that may be offered to third parties through third-party links. .

The User is granted a limited, revocable and non-exclusive right to create links to the main page of the Web Space exclusively for private and non-commercial use. Web Spaces that include a link to our Web Space (i) may not falsify their relationship or claim that they have been authorized such link, nor include brands, names, trade names, logos or other distinctive signs of our company; (ii) may not include content that may be considered in bad taste, obscene, offensive, controversial, inciting violence or discrimination based on sex, race or religion, contrary to public order or illegal; (iii) they may not link to any page of the Web Space other than the main page; (iv) must link to the address of the Web Space itself, without allowing the Web Space that makes the link to reproduce the Web Space as part of its website or within one of its "frames" or create a "browser" on any of the pages of the Web Space. The company may request, at any time, that you remove any link to the Web Space, after which it must immediately proceed to its removal.

The company cannot control the information, content, products or services provided by other Web Spaces that have established links to the Web Space.

8. DATA PROTECTION

To use some of the Services, the User must previously provide certain personal data. The company will automatically process this data and apply the corresponding security measures, all in compliance with the RGPD, LOPDGDD and LSSI. The User can access the policy followed in the processing of personal data, as well as the establishment of the previously established purposes, under the conditions defined in the Privacy Policy.

9. COOKIES

The company reserves the right to use “cookie” technology in the Web Space, in order to recognize you as a frequent User and personalize your use of the Web Space by preselecting your language, or more desired or specific content.

The cookies collect the user's IP address and Google is responsible for processing this information.

Cookies are files sent to a browser, through a Web server, to record the User's navigation in the Web Space, when the User allows their reception. If you wish, you can configure your browser to be notified on the screen of the receipt of cookies and to prevent the installation of cookies on your hard drive. Please consult your browser's instructions and manuals for more information.

Thanks to cookies, it is possible to recognize the browser of the computer used by the User in order to provide content and offer the User's browsing or advertising preferences, to the demographic profiles of the Users as well as to measure visits. and traffic parameters, monitor the progress and number of entries.

10. REPRESENTATIONS AND WARRANTIES

In general, the contents and services offered in the Web Space are purely informative. Consequently, by offering them, no guarantee or representation is given in relation to the contents and services offered in the Web Space, including, but not limited to, guarantees of legality, reliability, usefulness, veracity, accuracy, or merchantability, except in the to the extent that such representations and warranties cannot be excluded by law.

11. FORCE MAJEURE

The company will not be responsible in any case in case of impossibility of providing service, if this is due to prolonged interruptions of the electricity supply, telecommunications lines, social conflicts, strikes, rebellion, explosions, floods, acts and omissions of the Government, and in general all cases of force majeure or fortuitous event.

12. DISPUTE RESOLUTION. APPLICABLE LAW AND JURISDICTION

These General Conditions of Use, as well as the use of the Web Space, will be governed by Spanish legislation. For the resolution of any controversy, the parties will submit to the Courts and Tribunals of the registered office of the Responsible for the website.

In the event that any stipulation of these General Conditions of Use is unenforceable or void under the applicable legislation or as a consequence of a judicial or administrative resolution, said unenforceability or nullity will not make these General Conditions of Use unenforceable or void. null as a whole. In such cases, the company will proceed to modify or replace said stipulation with another that is valid and enforceable and that, to the extent possible, achieves the objective and intention reflected in the original stipulation.

Delivery times
Shipping within Spain is between approx. 1-2 working days.

Shipping outside of Spain is between approx. 4-7 business days.

Delivery costs

Once you indicate your address on the payment screen, it will indicate the shipping price.

Our policy lasts 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To complete your return, we need a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

There are certain situations where only partial refunds are given: (if applicable)
*Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
*Any item returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we received the item you returned. We will also notify you of the approval or denial of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.
Next, contact your credit card company. It may take some time before your refund is officially reflected.
Next, contact your bank. Processing time is often required before a refund can be reflected.
If you have already done all of the above and still have not received your refund, you can contact us at zeenajewelryshop@gmail.com.
Sale items (if applicable)
Only full priced items can be refunded. Unfortunately, sale items cannot be refunded.

Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at zeenajewelryshop@gmail.com and we will give you all the instructions.

Gifts
If the item was marked as a gift when purchased and we shipped it directly to you, you will receive a gift credit for the value of your return. Once we receive your returned item, a gift certificate will be mailed to you.

If the item was not marked as a gift when purchased, or if the gift giver decided to have the order shipped and then give it to you, we will send a refund to the gift giver and they will find out about your return.


Shipping costs to return your item are your responsibility. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive your exchanged product may vary.